BUSINESS SITUATION
A US-based fintech organization aiming to unlock efficiencies in alternative investment processes by introducing purpose-built automation into the workflows of institutional investors, asset servicers, capital allocators, and wealth managers.
The client wanted a one-stop solution for assistance in critical customer lifecycle activities like onboarding, collection, exceptions handling, and support service desk. SG Analytics (SGA) worked as an extended arm for the product & support team with expertise in data operations and data management.
SGA APPROACH
The workflow designed by SGA implements finance specialists involved in
- Multiple document sourcing showcasing outcomes and strategies for hedge funds & drawdown funds
- Document sourcing covers – account statements, transaction summaries, fact sheets, financial reports
- Categorize documents as per client requirements
- Mine performance data across various documents published by the fund managers
- Email connects with fund managers to set up accounts on third-party websites
- Coordinate with stakeholders on account lifecycle management
- Develop and monitor workflow to build scalable practices to coordinate between departments and stakeholders
- Maintain centralized database and scheduled updates
- Service desk support to monitor salesforce environment to manage customer requests and take required actions for timely resolution
ENGAGEMENT
SGA worked as an extended arm for the client as a Data Operations team and supported four critical customer lifecycle activities:
(i) Onboarding Read more
(ii) Collection Read more
(iii) Exceptions Handling Read more
(iv) Service Desk Read more
BENEFITS AND OUTCOMES
- 5x volume managed without incremental operational cost
- 70% reduction in average processing time across workflow structures
- Logistic setup time reduced from four weeks to one week
KEY TAKEAWAYS
- On-the-go data availability with accessibility limited to only authorized users
- Real-time data mining with centralized data and trackers
- Scalable workflow to manage multiple projects simultaneously with limited manual effort
- Proactive workflow management for qualitative operational output
- Automated scheduled reports to meet business needs
- Diverse operational structures curated for individual workflows
- Structured cadence to manage agile workflow dynamics
