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Customer Analytics Services

Customers have more sway than ever in the modern digital era, making companies need to focus on their needs. Business sales, marketing, and product development strategies benefit from a deeper understanding of client behaviour. That is why using ourcustomer analytics servicesis so important.

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Our Customer Analytics Services Will Help You Better Understand Your Clientele

We leverage innovative technologies and methods at SG Analytics to provide cutting-edge customer analytics solutions. With the help of our products, you will be able to zero down on the ideal clientele and drastically cut down on CAC. Our customer analytics provide valuable information for developing more effective customer engagement initiatives, leading to happier customers. Predictive customer analytics allows you to retain more customers by focusing on behaviours contributing to churn. Working with us will help you win over consumers, improve their overall experience, and create lifelong advocates for your business.

Customer insights and analytics services

Customised Market Research and Methodology Improvement

With our customised customer analytics consulting services, you may learn more about your clientele and how to serve them best. We use enhanced analytics tools to analyse client behaviour to improve marketing, service, and overall customer pleasure. If you want to prevent losing valued customers, our predictive analytics tools can help you do just that. With our help, you can maximise the potential of customer analytics, increase consumer participation, and forge everlasting brand loyalty.

What We Offer

We collect and analyse QoE metrics to gauge how customers feel about your business. We aid you in boosting satisfaction levels among your clientele by assisting you in determining which areas need work and why.

We help businesses evaluate how well they are fulfilling the needs of their customers by measuring and monitoring customer satisfaction levels. Our customer analytics solutions aid you in determining your product's strengths, flaws, and development prospects by compiling and analysing client feedback.

We take a comprehensive look into the customer journey by analysing their experiences across all contact points. We aid you in pinpointing problem areas, enhancing your interactions with customers, and increasing their loyalty by monitoring and analysing customer experience scores.

We have built a recommendation engine using cutting-edge analytics to provide your consumers with tailored content suggestions. Our customer analytics services aid you in increasing consumer involvement and content consumption by studying their tastes and habits.

We calculate an affinity index to gauge the depth of your clients' feelings for your brand. We aid in the creation of specialised marketing plans to nurture and retain important clients by determining who they are and what they like.

We use customer engagement ratings as a barometer of how invested in your brand's success your consumers are. We assist you in optimising your engagement tactics and growing your long-term customer connections by gaining insight into customer interaction patterns.

We listen to and learn from our customers through surveys, social media, and contact with our support team. Our customer analytics solutions assist you in comprehending your clientele's wants, desires, and anticipations by mining meaningful information from their comments and reviews.

We develop in-depth profiles of our clients by examining their demographics, patterns of behaviour, and individual preferences. We assist you in creating marketing strategies and delivering customer experiences that will resonate with your demographic by learning about their unique circumstances.

Our sophisticated analytic methods and customer analytics services allow time-sensitive, data-driven consumer segmentation. To ensure that your marketing efforts are as efficient as possible, we help you maintain accurate client segmentation so that you may send relevant, personalised communications to the appropriate people at the right time.

Customer satisfaction, contact centre interactions, customer loyalty, and digital interactions are all considered when determining the customer experience index (CEI+). We improve customer happiness and loyalty by analysing the CEI+ components and providing recommendations for the best implementation.

When looking for long-term patterns in client behaviour, we employ cohort analysis. We assist you in identifying essential insights for focused marketing strategies and personalised customer experiences by categorising customers based on unique criteria.

To accurately estimate how much money each client may bring in throughout their lifetime, we offer a service called customer lifetime value (LTV) Predictions. Our customer analytics services help you make informed decisions about budget allocation, campaign fine-tuning, and developing long-term client connections by analysing purchase habits, engagement, and other vital data. 

Our client churn predictions service gives you the data you need to stop client departures before they happen. We use state-of-the-art predictive algorithms to pick up on tiny trends and signals to determine if a client is about to churn. Preventing client loss with proactive churn management increases customer loyalty and reinforces your company's image as customer-focused. 


Expertise in Customer Analytics

Our team of seasoned experts specializes in customer analytics and has an in-depth understanding of customer behavior and market dynamics. We leverage advanced analytics techniques to extract meaningful insights from your customer data, enabling you to make informed decisions and drive business growth.

Data-driven Approach

We are committed to a data-driven approach, utilizing advanced analytics and machine learning algorithms to uncover valuable insights from your customer data. By harnessing the power of data, we help you understand your customers better, optimize strategies, and enhance customer experiences.

Customized Solutions

We recognize that every business is unique; we tailor our customer analytics solutions to meet your needs. Our team collaborates closely with you to understand your goals, challenges, and customer base, ensuring that our solutions align with your business objectives and deliver actionable insights.

Actionable Insights

We go beyond data analysis to provide actionable insights and recommendations. Our solutions focus on helping you make informed decisions and take strategic actions to improve customer satisfaction, increase customer lifetime value, and reduce churn, ultimately driving business success.

Who We Work With


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We enable 360˚ analytics to acquire, engage, and retain your customers.